Using Estates Helpdesk

If ever there is a fault with L3 or the surrounding area, this should be reported to Estates Office via their Online Service Desk. This can be done by following the steps below.

Instructions

• Find the Estates Office homepage, and press 'Online Service Desk'.

• After logging in using your ITS details, you will find this form that should be filled in. Where you do not have an extension number, any contact number will do.

• In stage 2 you will have to say where the fault is. Finding the correct location to put down can be a bit confusing, especially the floor numbering system, so follow the guidelines below. L3, and surrounding areas, can be found in 'Central Campus', then 'Science Block E'.

• If you'd like to report a fault in the fire escapes at the bottom of L3, these are on the first floor according to the system. The corridor between L3, L4 and the fire escape on the left hand side of L3 is known on the system as 'Corridor to Stores outside E1.05a'. The corridor between L3, L5 and the fire escape on the right hand side of L3 is known on the system as 'Corridor to Stores-Plant Room outside E1.05b'.

• The entrances to L3 on either side from the shared concourse with L4 and L5 are on the second floor according to the system. These corridors are known on the system as 'Corridor (left) to Lecture Theatre 3' and 'Corridor (right) to Lecture Theatre 3' respectively. If, for whatever reason, you need to report a fault in the concourse, this is known on the system as 'Lobby access to Lecture theatres 3-5'.