EPOS for DMs

Introduction

This page is intended to serve as additional information for DMs on bits of EPOS not covered in the EPOS for Stewards page.

Setting-up the Show

When DMing a show, you must set-up the tickets for the show to enable to the stewards to sell them. From the EPOS window, hit the 'Setup Event' button on the film that you are about to work. At the top of the screen there are four lines that you must update under 'Setup show properties' (as below).

Unless there are any technical issues we should have all three of the boxes ticked. The number of seats available is dependent upon the number of seats out of action in L3. L3 has a total capacity of INSERT NEW CAPACITY HERE!!!.

If there are problems during ticket selling, then you can un-tick one or more of these boxes as appropriate.

Below this is the 'Setup ticket properties for show' section, an example of which is shown above. For the majority of screenings, you will need to tick all of these different options, but as with the image above, it is important to ensure that all tickets ticked are relevant to the screening, especially in proximity of free screenings and The AllNighter.

Refunding Tickets

If a ticket has accidentally been sold (such as selling a non-member ticket to a customer who wanted to buy membership, or not removing a member ticket when a 5-Film Pass is purchased), then the DM can immediately refund the erroneously sold ticket. You will need to keep the original copy of the mis-sold ticket for entry of details. This can be done after ticket selling, though if the show is busy, it is best to refund this immediately to open up another ticket to the auditorium.

In the ticket-selling EPOS window, click on the 'Refund Ticket (DMs Only)' in the bottom right corner of the screen, then log-in to the override section with your usual website user-details.

Subsequently insert:

• Ticket ID number
• Transaction ID number

As indicated with the on screen diagram of a WSC ticket and hit the 'Refund Ticket' button.

DM Override

To access this screen, simply use the EPOS page of the Steward who had the query and click on the 'DM Override' button in the bottom right corner of the screen, then log-in to the override section with your usual website user-details.

DM override can be used to sell tickets not available to sell by stewards, such as:

• Carer FREE (available to the carer of a wheelchair user who intends to watch the film - sold on the wheelchair user's account)
• Late-comer £4 (this will only usually be sold after ticket selling, during cashing up)